Pillow Protector Warranty

Pillow Protector Limited 5 Year Warranty

Dawn House warrants that this product is free from defects in workmanship and materials. This product is subject to specific limitations and expectations subsequently set forth in the limited warranty.

Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, Dawn House guarantees that this protector will be replaced at our option, without cost to you, should it be deemed defective because of faulty workmanship, or structural defects, excluding the specific limitations contained herein.

The protector is warranted to be free from defective materials or workmanship for five years from the date of purchase, under normal care and use. The limited warranty does not include fading, pilling, or shrinkage and is not valid where there is evidence of soiling or unsanitary conditions.

In the event identical materials are not available to be used in the replacement for the product, we the manufacturer, reserve the right to substitute other materials of equal or greater quality. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser.

This limited warranty is valid only to the original purchaser of the product. You must provide proof of purchase for any limited warranty claim. Warranties are made only to the original retail purchaser and do not cover merchandise purchased or used, secondhand, or distressed. Proof of purchase and an image of the defect is required when placing a claim. A receipt or canceled check can serve as proof of purchase.

All warranties contained herein shall not apply if the product has been physically damaged, burned, cut, torn or is abnormally soiled or unsanitary. The manufacturer reserves the right to refuse service when the product is found to be stained, soiled, in unsanitary conditions or when product failure is due to cause of misuse or abuse. These warranties do not cover normal wear and tear.

The limited warranty does not apply under the following conditions and circumstances:

  • If the product is found to be unsanitary.

  • When product failure is due to causes other than defective workmanship or materials.

  • If the product is showing normal wear and tear.

  • If this product is used for commercial purposes.

  • If the purchaser does not produce proof of purchase.

  • If the purchaser finds the protector does not meet their comfort preference.

    Dawn House does not warrant that this protector is suitable for any medical conditions or that it will protect the user against bacteria, viruses or other organisms.

    Failure to follow the manufacturer’s use and care instructions may void the limited warranty. All implied warranties shall be limited to the period of this limited warranty unless otherwise required by applicable federal or state law. Some states do not allow limitations on how long a limited warranty lasts, so consequently, the limitations may not apply.

    Contact Us

    If for any reason at all you have any questions with regards to your Dawn House product(s), please don’t hesitate to call us at (888) 329-6473 or email us at info@dawnhouseliving.com

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