We are Dawn House
We're dedicated to supporting the health and wellness of our customers as they age, so they may greet every day with a renewed sense of vigor, vibrancy and possibility.
Check most frequently asked questions here, if you still need help then please call us at 1-888-DAWNHSE (1-888-329-6473)
Yes! There's no penalty for paying early.
No - checking your eligibility won't effect your credit score.
Yes - You can return an item bought with Affirm by initialing the return process with us. Please contact Dawn House customer support at 1-888-329-6473.
Yes, you'll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it's really you who is creating your account and signing in.
If you have a headboard of your own, it can be used with a universal headboard bracket. The bracket can mount your existing headboard safely and securely to the base.
The Dawn House Bed may work with your bed frame, depending on the size and construction of your specific frame. Using your own bed frame can cause pinch point and entrapment risks. Some key features may also be incompatible. Read more here.
If you’re not able to measure your bedframe for fit using the method described above, you can find detailed dimensions in the Specifications Section of The Dawn House Bed page
Our free White Glove service includes delivery and assembly of your Dawn House Bed. Any additional assembly needs (such as a personal headboard or bedframe) are not included.
The Dawn House Bed is easy to operate in any of three ways: the wireless remote, the voice command module, or the Dawn House App. For more detailed instructions, please refer to the product manual.
Our White Glove service includes both delivery and assembly of your Dawn House Bed. If you plan to use your existing bedframe or headboard, assembly of those items is not included. Our Universal Headboard Bracket is provided.
To order your Dawn House Bed or related accessories, simply navigate to the appropriate page, add items to your cart, and follow the steps for payment. A good place to start is the Dawn House Bed page.
We are in the process of establishing retail partners where you will be able to experience the Dawn House Bed in person prior to purchase. That information, when available, can be found by clicking on the “Find a Retailer” link on the website.
State law in California, Connecticut and Rhode Island requires all retailers to collect mattress recycling fees on each mattress, foundation or adjustable base sold. The mattress recycling fee is applied if the shipping address is in any of the states listed above. The fee is assigned on a per piece, not per order basis, and is non-refundable.
Yes, we do offer financing through our finance partner Affirm. Details can be found in the purchase details section during checkout. You can read more on the Financing page.
Dawn House accepts major credit cards (Visa, MasterCard, American Express or Discover), as well as PayPal, Amazon Pay or Affirm (our financing partner).
Yes, returns are accepted after a required 30 day trial of sleeping in your bed and up to 100 days after purchase for all products. A 15% restocking fee and return shipping costs are at the customer's expense.
Yes. If you can’t disassemble the bed yourself, our White Glove service can do it for an additional fee. Please let us know if you will need this service when you contact us about your return.
To cancel or change your order, please contact Customer Service at 1-888-DAWNHSE as soon as possible, as we typically process and ship orders the day after they are placed.
Refunds are processed immediately but may take up to 60 days to appear on your credit card statement.
If any of your items are damaged, you may refuse the shipment or keep the items. Be sure to note any damage or problems on the delivery receipt. If you discover damage after, please contact Customer Service at 1-888-DAWNHSE.
Due to the global supply chain issues, ETA for delivery is 6-8 weeks.
When the order is picked up from Dawn House Warehouse, you will receive a courtesy email notification detailing the entire order, ETA and delivery process. The email includes your Pilot tracking number, link to tracking, and PLM contact information. Delivery is normally scheduled via phone call unless the customer prefers contact via email.
You will be contacted by our White Glove delivery partner via phone and email for delivery. When the shipment is picked, up a courtesy email is sent immediately. When the shipment is received by our local delivery partner, a phone call is placed for delivery scheduling. If we are unable to reach the customer, we will send a scheduling reminder email message. Phone calls will be placed once per day for up to three days until delivery is scheduled.
Due to the ongoing global supply chain issues, estimated delivery time for your Dawn House Bed is 6-8 weeks. You will be contacted by our White Glove delivery partner via phone and email to schedule your delivery. Accessories are shipped via FedEx, and a tracking number will be sent once your order has shipped. If you need assistance, contact Customer Service at 1-888-DAWNHSE.
All orders are shipped free of charge.
When the shipment has been picked up, a courtesy email will be sent to you that includes your tracking number. All orders can be viewed using the customer portal for Pilot. Consumer tracking is located at the Pilot website here: . Consumers may also click the tracking link in the courtesy email to go straight to their specific shipment.
You should have received a confirmation email after your purchase has shipped that included FedEx tracking information. If you cannot locate it, you can always call Customer Service at 1-888-DAWNHSE for assistance.
The Dawn House Bed is packaged in heavy-duty cardboard and the mattress is sealed inside a plastic bag to protect it from moisture.
Your Dawn House Bed (including mattress) will arrive together via free White Glove delivery. Any accessories or mattresses purchased individually will be shipped via FedEx.
Yes, but we ask that you inform us in advance that you would like your mattress removed. There is a $60 haul away fee for this service. When White Glove delivery and removal service is requested, we will remove and dispose of the same number of like items. For example, if the delivery consists of a mattress, foundation, and bed frame, our team will remove a mattress, foundation, and bed frame.
Please add an additional 7 days for delivery to Alaska, Hawaii and the U.S. Territories.
Delivery time will be an estimated 2 to 4 weeks depending on your location
Unfortunately, we are not currently delivering products outside of the U.S.
Unfortunately, we are not currently delivering products outside of the U.S., including Canada.
Yes, applicable taxes will be charged for items shipped to any U.S. States and Territories.
State law in California, Connecticut and Rhode Island requires all retailers to collect mattress recycling fees on each mattress, foundation or adjustable base sold. The mattress recycling fee applied to any items shipped to the states listed above. The fee is assigned on a per piece, not per order basis, and is non-refundable.
For warranty support please call Customer Service at 1-888-DAWNHSE (1-888-329-6473). You will be given options to reach the proper department:
We have a straightforward process that entails the following:
You can read more on our Warranty page.
Based on the terms of the warranty, parts and service will be provided either at no cost or at a prorated fee.
Warranted parts include the following:
- Head/Foot Actuator
- Massage Motors and Housing
- Control Box
- Remote Control
- Power Cord, Power Supply, and Input Cord
- Mounting Brackets
- Support Struts
You can read more on our
Five-Year Warranty on Parts
This warranty does not include reimbursement for inconvenience, removal, part(s) installation, bed set up, loss of use, normal wear and tear, shipping or any other costs or expenses not expressly covered in this warranty. In addition, this warranty shall be void in the following circumstances: